Question 1

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 2

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

How do I book a visit to the Mark Andy Showroom in Cape May, NJ?

Accepted Answer

Simply call (717) 807-0090 or email sales@theconvertinggroup.com. We'll work out the rest - a date that works for you, and services you may need: Hotels, Airport information, etc. If you'd like we can even pick you up from the airport of your choice! We're excited to show any of our customers the exciting things we have right in our backyard!

Question 5

My equipment is down. How can you assist me.

Accepted Answer

The Converting Technical Advisors are experts at troubleshooting equipment issues. Contact us with a description of your issue, and we'll schedule to have either one of our servicemen out to you or we'll dispatch it to a partner team closest to you.

Question 6

I see equipment on Converter Connect. What is the buying process?

Accepted Answer

Being that equipment is typically a large transaction type & add-ons and shipping vary the price we have. Our technical advisors guide you through the process. Contact us with the machine you are interested in, and we'll get you a quote. From there we can tailor machinery to your needs.

Question 7

Why is there a budget feature in the Marketplace but no prices?

Accepted Answer

The budget feature should be used to get an idea on the machines price range, not a direct answer.

Used equipment is based on the sellers asking price but all reasonable offers will be discussed with the selling party.

New equipment can be tailored to your application need, thus price varies significantly based on what you are looking for.

Our technical advisors will work with you in discussing your application to find you the right equipment for your budget, even if it's not listed on our site.

Question 8

Does The Converting Group sell parts?

Accepted Answer

Yes we do! Create an account to get access to our members area shopping. This area includes parts, accessories, supplies & machinery we offer.

Frequently asked questions